According to users following Genshin Impact's new 2.4 update, players can no longer claim Battle Pass rewards on other platforms if the pass was originally bought on PlayStation.
Genshin Impact supports cross-save between PlayStation and PC, and before this update, the cross-save feature included Battle Pass rewards. So players on PC and mobile could redeem Battle Pass rewards even if their accounts were created on PlayStation.
Now, however, those players will need to redeem those rewards through PlayStation Network. When trying to claim Battle Pass rewards, players will be met with a message that says "Unable to collect using the current platform. Please use the platform on which you made the purchase."
Cross-save PlayStation players got screw by miHoYo… pic.twitter.com/jsw1lHypYc
— Genshin Impact Guides (@WorldOfTeyvat) January 5, 2022
A Genshin Impact guides Twitter account @WorldofTeyvat provided a video going through the game's Battle Pass and the process of claiming rewards. The user used to play Genshin Impact on PlayStation, and when the game's cross-save feature launched, they migrated their account over to PC.
Fanbyte's Imran Khan pointed out that this feature here is effectively useless, as Sony has already received its cut of the player's money when they purchase the Battle Pass through the PlayStation Network Store. This new update only adds more hoops that players need to go through for just simply trying to redeem their rewards.
Khan also mentioned that redeeming rewards between PC and mobile still works fine, so this situation is a Sony issue.
PlayStation has had an interesting track record with cross-play during the PS4 generation. Being the market leader, Sony struck down any idea of cross-play with other platforms so that its userbase would continue playing within the PlayStation ecosystem for as long as possible. However, it wasn't until the cultural behemoth that was Fortnite that Sony had to relax its cross-play and cross-save policies.
Genshin Impact has a fervent fanbase as well, so time will tell whether Sony or developer MiHoYo addresses this. Genshin Impact's latest update brings two new characters in Shenhe and Yunjin, as well as the new Enkanomiya map.
IGN has reached out to MiHoYo for comment.
George Yang is a freelance writer for IGN. You can follow him on Twitter @yinyangfooey